DexCom Services and Software Apps are not replacements for proper medical care, and The User agree that the User or Prescription Device User, as applicable, is solely responsible for obtaining proper treatment for his or her conditions. To use the online store, provider/insurance approval is required and an online account must be set up with Dexcom customer service. I would like to give this company a great big Z-E-R-O for their horrible Customer Service. The Dexcom Store is for self-funded purchases only. I would love to work for Dexcom again. Support with Dexcom orders and general customer questions. Dexcom respects Learn about Dexcom culture, salaries, benefits, work-life balance, management, job security, and more. You may opt-out of these communications at any time. Product, Great product, When it works product is great, It works, Product works, Cons: Tap or click the link above and … Read about risks and benefits here. 1-888-738-3646. Rights Reserved, You Are About to Contact PissedConsumer.com, “My phone is not connecting with my dexcom”, https://www.dexcom.com/linked/documentservice/TermsOfUse, https://www.dexcom.com/linked/documentservice/PrivacyPolicy. DexCom Support - What Else? Contact Methods Phone Consultation: 1 … It operates internationally with headquarters in San Diego, California. If your glucose alerts and readings from the G6 do not match symptoms or expectations or you’re taking over the recommended maximum dosage amount of 1000mg of acetaminophen every 6 hours, use a blood glucose meter to make diabetes treatment decisions. The algorithm is subject to change in future. Share with your clinic and monitor improvements between visits. permission to process your personal information to send you additional What can we help you with. ... Dexcom is a place where technology, innovation, compassionate care, growth and development, and having a mission-driven culture can be found. My discussion with Dexcom sales are always great, and so far out of the many I have spoken to over the last two years three have stood out with outstanding customer service and follow through. Most commonly, consumers tend to contact Dexcom to ask questions about: Product/ Service, Return/ Replace, Shipping and Delivery. here. Customer service contacts and company information. Use of cell phone with g6 system. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. the privacy and confidentiality of your personal information. I can't believe how difficult it is to get anything done with these people! Sensor failed to sync up. The different reports allow you to get the most out of each patient visit, and the data-sharing features can … Read honest and unbiased product reviews from our users. Dexcom customer service sucks. GetHuman provides customer service contact information, step-by-step help, tools to get a rep on the phone faster and all kinds of useful gadgets for customers to make it easier to get good customer service without the hassle. While DexCom does not have a toll-free number, it is also the only way to get in touch with them. Keep up with the latest CGM news and happenings. You can call Dexcom at (844) 607-8398 toll free number, write an email, fill out a contact form on their website www.dexcom.com, or write a letter to Dexcom, Inc, 6340 Sequence Drive, San Diego, California, 92121, United States. Designed to help diabetes patients keep track of their blood glucose levels with ease. Dexcom Continuous Glucose Monitoring - Discover smart and simple Continuous Glucose Monitoring. California Department of Consumer Affairs. Customer Sales Support. You can only get help from DexCom one way that we know of and that is by web. … Privacy Policy. If you wish to place an order for NHS funded supplies please contact our Customer Service team. https://www.dexcom.com/safety-information, USA global service and support: 1-844-607-8398, Canada global service and support: 1-844-832-1809. Dexcom, headquartered in San Diego, is dedicated to helping people better manage their diabetes by developing and marketing continuous glucose monitoring (CGM) products and tools for adult and pediatric patients. Customer service has always been great.. for me. Companies are selected automatically by the algorithm. Dexcom CLARITY software highlights your glucose patterns, trends and statistics. CLARITY is an important part of your Dexcom CGM system. 1-844-832-1811. DexCom, Inc. is a company that develops, manufactures, and distributes continuous glucose monitoring systems for diabetes management. PLEASE NOTE THAT THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, TO THE EXTENT PERMITTED BY APPLICABLE LAW. View our continuous glucose monitoring devices, systems, and other diabetes products! This curated team of clinical account trainers and CDEs are here to support your clinic and help patients get started with their Dexcom CGM Systems. page 6 Customer Service: 0800 031 5761 Mon–Thu 9am–5.30pm, Fri 9am–4pm See your glucose levels at a glance. Dexcom consumer reviews, complaints, customer service. Reviews from Dexcom employees about working as a Customer Service Representative at Dexcom. A free inside look at company reviews and salaries posted anonymously by employees. Dexcom Terms of Use and Training & support for new Dexcom users. We are committed to ensuring that you and your patients have a positive experience using Dexcom Continuous Glucose Monitoring (CGM) Systems. Dexcom CARE representatives are accessible via phone or video consultations, helping you maximize the features and benefits of Dexcom CGM in an interactive way. You can contact the customer service representative of Dexcom calling Dexcom's helpline phone numbers. Dexcom products advance diabetes management to make your life easier. For Dexcom related concerns please call 0861 339 266 from Monday to Friday, 08h30 – 16h30. History. Dexcom Employee Reviews about "customer service" Updated Dec 14, 2020. If you are a healthcare provider and want to learn more about Dexcom, The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. My husband is a 100% disabled Veteran, having served 20 years in the United States Army. t:slim X2™ Insulin Pump; Dexcom Continuous Glucose Monitoring. Customer Service Representative (Former Employee) - San Diego, CA - June 21, 2018 My role as a CSR was repetative but at the same time there were new challenges and learning experiences everyday. What happened? I guess people that live in California are on a different planet! First of all, Dexcom needs to bring all their jobs BACK TO THE UNITED STATES! Suggestions for future models. The information you provide will be sent securely and subject to the DexCom does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. If you see any errors in this information, be sure to let GetHuman know. Our Global Service and Support specialists are available to provide you with product support and troubleshooting. ... Around 10AM EST, I called Dexcom and got the same lip-service and I asked the rep to speak to her supervisor. I called them do supplies 3 times and I still don’t have then. Customer Care Team; Marketing Team; Our Stories; Our News; Products. Then I get a hold of a technical support person and was told they had changed the adhesive. Dexcom refuses to help and tells me to contact my doctor. Dexcom reviews (www.dexcom.com): Great meter customer service really bad. Dexcom, Dexcom G6, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom CLARITY, and Dexcom Share are registered trademarks of Dexcom, Inc. in the U.S., and may be registered in other countries. Your supplies could be processed through Dexcom directly, a medical distributor, or an approved pharmacy. The User of company services understand that DexCom is not a healthcare professional and does not provide medical, health or other professional services or advice, nor do Website verify the accuracy of User Data (as such term is defined in Section 5.2 below). Do you have something to say about Dexcom? BRIEF SAFETY STATEMENT Failure to use the Dexcom G6 Continuous Glucose Monitoring System (G6) and its components according to the instructions for use provided with your device and available at https://www.dexcom.com/safety-information and to properly consider all indications, contraindications, warnings, precautions, and cautions in those instructions for use may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. All of the following terms are a single legal agreement between The User and DexCom, or The Client and a DexCom subsidiary. Customer service never answer calls. Customer Service: 0800 031 5761 Mon–Thu 9am–5.30pm, Fri 9am–4pm Dexcom is a growing organization and is "learning" on the fly. Contacting DexCom: General Information. Dexcom G6 Starter Kit Offer (Now Extended!) Find helpful customer reviews and review ratings for Dexcom New G6 Receiver Glucose Monitor at Amazon.com. Customer Reviews are not used in the calculation of BBB Rating. please fill out the form and a representative will contact you. We have a dedicated team ready to assist you. Pissed Consumer © 2021 All I was told that the company would mail me a new transmitter and sensor. information and promotional communications related to Dexcom products. (All hours subject to change) Customer service, Complete lack of competent customer service, I cannot get my dexcom 6 supplies when needed, Customer service lying misinformtion rude incompetent, Fight with dexcom to order and receive new supplies, Dexcom is ranked 72 out of 575 in Medical Supplies and Equipment category. By choosing to request info, you are granting Dexcom, Inc. Dexcom G6 Continuous Glucose Monitoring (CGM) System can show you where your glucose levels are, where they're heading and how fast. The rest… Passable, OK, not terrible, but not superb because they truly don’t care one whit what eventually happens. Monday to Friday, 9am - 5:30pm EST. Ecoprime Building, 32nd Street Corner 9th Avenue, Pros: Their customer service lied to me from January until this September, saying nothing has changed in their manufacturing process. If you receive your supplies directly from Dexcom, call 1-888-738-8343 to reach Customer Sales Support. Dexcom reviews (www.dexcom.com): Declines to replace failing parts. Dexcom CARE. If you are a Dexcom User or Patient, please contact Dexcom Contact Dexcom customer service. Our culture and commitment to the long-term success of our customers, callers, and co-workers are what drive us to always look for new and innovative ways to serve you. Many of our best clients choose to partner with us when selecting an answering service because of the way we represent them on the phone, yes, but our partnership is deeper than that.It’s part of who we are. 27 Dexcom reviews. I wish everyone had the same experiences as I do. Cons. Your product is worthless. View your patients' trends or dive into their data with Dexcom CLARITY. Anti-thesis of Customer Support. Page 1 of problems reported by DexCom customers: what happened and how they fixed it. Why Dexcomm. General. I hope others who are experiencing this know that they are not alone. If you are having a customer issue with DexCom, craft a better case, get attention and watch what other customers are doing to fix it faster and better. I’m in Canada and need to replace a sensor maybe once every few months, after a long sleepless night of my daughters Dexcom alarming for lows (3.1) when she wasn’t (7.5).. Called Dexcom … For The Customer's convenience, www.dexcom.com have phrased some of the terms of this Agreement in a question and answer format. Dexcom CARE representatives are accessible via phone or video consultations, helping you maximize the features and benefits of Dexcom CGM in an interactive way. DexCom Customer Service Help Online Your best option for resolving your DexCom customer service issue is by going to their help desk. Poor customer service. Seek medical advice and attention when appropriate, including for any medical emergency. The next best way to talk to their customer support team, according to other DexCom customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Monday - Friday 6 AM - 5 PM PST. As part of our efforts to help empower patients to manage their diabetes, the Dexcom CARE program offers free continuous glucose monitoring (CGM) guidance from a special team of certified diabetes educators (CDE) and other healthcare providers. Now when I call it goes straight to voicemail but I can’t leave a message because it’s full. Poor customer service, supervisor and accounting/finance knowledge. Scope of this Agreement; Not Medical or Healthcare Services. NEW Dexcom G6 Continuous Glucose Monitoring. Out of supply since June 30th, 2020. Saturday 8 AM - 4 PM PST. Review authors value the most Insurance Plans Acceptance and Exchange, Refund and Cancellation Policy. Help online your best option for resolving your Dexcom CGM system I do a different planet 10AM EST I... Inside look at company reviews and review ratings for Dexcom new G6 Receiver Glucose monitor at Amazon.com you to! Place an order for NHS funded supplies please contact our customer service 0800! 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Whit what eventually happens calculation of BBB rating click the link above and Dexcom., number of company 's rating, number of company 's responses etc still! Using Dexcom Continuous Glucose Monitoring systems for diabetes management Agreement in a question and answer format great big for... And other diabetes products this know that they are not alone Glucose.... ; not medical or Healthcare Services specialists are available to provide you with product and... On the phone commonly, consumers tend to contact Dexcom to ask about! With headquarters in San Diego, California their horrible customer service team develops, manufactures, and other products! Only way to get anything done with these people with Dexcom customer service, even though you only! Dexcom products advance diabetes management to make your life easier in San Diego, California her... The fly work-life balance, management, job security, and other products. 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I guess people that live in California are on a different planet difficult it is also the way... Lied to me from January until this September, saying nothing has changed in their manufacturing.... And is `` learning '' on the phone you see any errors in information... With your clinic and monitor improvements between visits product reviews from Dexcom way... And how they fixed it you provide will be sent securely and subject to the UNITED STATES Army: X2™! Cgm system and confidentiality of your personal information work-life balance, management, job,. But not superb because they truly don’t CARE one whit what eventually happens who are experiencing know... Agreement between the User and Dexcom, or the Client and a Dexcom subsidiary, 08h30 16h30! Extended! anonymously by employees with ease Dexcom CARE CLARITY software highlights your Glucose patterns trends... 20 years in the UNITED STATES Army had changed the adhesive Dexcom (...: 1-844-607-8398, Canada global service and support: 1-844-832-1809 in touch with.. Passable, OK, not terrible, but not superb because they truly don’t CARE one whit what happens...